"About the so-called" Yan Zhao door event I can only say: Jingdong purchase channels can ensure that the product does not have any problems. This matter, Jingdong and Acer countless times and the users contact identification document date, were rejected. Then let us witness it: as long as the laptop is the only true before the product is sold, the rings I immediately compensate him 10 million in cash at the same time for all to see! this micro-Bo's friends presented a razor. "November 19, Jingdong Mall CEO Liuqiangdong in online micro-Bo Yan Zhao door on the" East "event to make the meaning of the words of the positive responses are, Hirotomo comments in just a few days time reached more than 6000, while forward nearly 5000 bar.
"Yan Zhao door" and "micro-Bo" and "net purchases" ... Those with a spicy flavour of hot words, as if looking at the invisible hand, "Yan Zhao door" event in the East to the air waves. This farce, the Internet is a scary suspense drama, or a mere posturing of bitterness plays, or a public fadia "even" like drama ...
User sells second cell phone question Jingdong
Jingdong directly prosecute reported media
"Yan Zhao door" comes from the East on 15 November the labor newspaper published an article entitled "new computer containing a large number of users questioned Jingdong is the only online shopping mall selling second mobile phone". The article says, who lives in Shanghai Yu 12 August this year in Jingdong online shop to purchase a new Acer laptop, pickup day Mr. Yu suspect "found in the machine": first of all, the battery and the machine's serial number. Second, the battery cartridge has obvious signs of demolition. In addition, computer keyboard, there are obvious signs of use. Mr. Yu judge spent 4000 Yuan to buy this laptop might be second-hand "refurbished machines". In order to confirm their own judgement, Mr. Yu with related software on this Acer computer hard disks are detected by the discovery of this hard drive has over 180 GB of usage data, hard disk being recovered out of data involving a lot of sex and violence of photos and video, and Mr. Yu, this PC is purchased for children to learn.
Reports published two days later, on 17 November, Jingdong online shop does not take conciliatory attitude, but directly issued a statement denying sales of second-hand laptop containing only, and that they are sales of goods are in original mainstream, says labor report published article and the fact that serious. November 18, Jingdong Mall a tougher online that will take your notebook to prosecute the Delo reported.
"Labor" in the November 19 made a counterattack, the reporter Wang Xiao ye made a series of pictures on the evidence, including the recovery of data, removing stains, battery serial number and machine serial number, etc. Wang Xiao ye said, "be restored out of large amounts of data is beyond doubt that if Jingdong continue to slander media, we can definitely under the supervision of a notary public, consumer survey machine!" Then there was all onlookers liuqiangdong "compensation 10 million" micro-Bo. The next day, again from micro-Bo Liuqiangdong said that after countless efforts, "labor" still deny third-party at the same time on the computer for testing requirements, and that has no time to entertain you, problems will bear all the responsibility. Online shopping mall, Jingdong, Yan Zhao notebook announced that channels the formal invoice. The labor newspaper reporter Wang Xiao ye indicates that consumers are doing related detection, identification, and so too, the results will be disclosed externally. "As an 60 years of old Shanghai in the media we have our own credibility! not distorted the facts or the old saying goes: really fake, fake it!" Wang Xiao ye said, "tolerance is not ' the ' wrong ' and stuck on ' for the performance of the East radical reactions, we can speak with facts and the judicial department! Notary Office, welcome you!" Evening Wang Xiao ye email called Jingdong PR found consumers Yu unit leadership, Mr. Yu exit this incident, and promised to Yu all requirements of the "."
While the notebook manufacturer Acer until 21 November only in Beijing business newspaper reporters make a first response. Dedicated channel sales of Acer Business Executive Vice President Zhang Yong Hong on Beijing business newspaper reporters, Acer sales channels, Jingdong purchase channels are very strict, "I personally feel that (refurbished) a little bit of speculation. "Zhang Yong Hong said, the notebook Acer no maintenance records, Acer will never have a second hand products on the market," this thing to let them go slowly settle. "
And QQ, 360 wars, looking at the event, the parties have argued that the progress is a complicated and confusing "mystery"? 24 November, said, "labor" finally came forward and Jingdong together, detection, the recent results should be disclosed. Form a very red animated lines, "the truth will always only one", consumers are most looking forward to is the truth, not a bite of farce.
"Yan Zhao door in the East."
Ring the alarm bell grid after-sale
A bit reluctant to disclose the name of the PC industry to the reporter that the PC industry normal processing of machine typically there are three ways to purchase within the first is to dispose of their own internal staff; the second is sold to the channel as a prototype out-like; the third
The direct return the factory, is equivalent to dig a pit and buried. Purchase in hard drives, PC manufacturers are in stock and hard drive manufacturers signed three different contracts: first, there was a problem as long as the hard disk can be replaced free of charge, so get hard drive price might be high, say 500 Yuan/a; second, the hard disk manufacturer is not responsible for Exchange or refund, but multiple order totals 5% of the total amount of cargo, such as orders, manufacturers of 10000 and multiple 500 cargo, so get hard drive price may be reduced to $/a 490; third, some PC manufacturers in order to strictly control the cost, you bet on a hand, as long as the hard disk manufacturers issued order quantity of the goods returned without charge, so get hard drive price may be reduced to 470-480 Yuan/a. "A third hard drive stock is very likely to lead to PC manufacturers in the hard disk has a problem, the maintenance of the hard drive to a new machine. "The industry think, Jingdong online store if you really sell second mobile phone, the problem is more likely that in the supply chain."In order to increase awareness, expand user, now B2C enterprise service improvement quickly, but the entire industry or much too impetuous. "China's e-business research analyst fangying Shiba this reporter's interview, said that with the successful IPO, maikaolin dangdang, where guests are called listing, the entire B2C industries seem too impetuous. And Jingdong wind vote online shop are made on the platform operating profit target, stair in capital pressures, Jingdong online shop had to quickly category expansion, inevitably in some sectors has been overlooked. "I've heard some in Jingdong buy are not satisfied with the appliance, also heard many consumers complain Jingdong online shop repair processing time period is too long. "Fangying Zhi said. For "Yan Zhao door" events, Jingdong bubble nets CEO, founder, automobile house in micro-Bo to Lee said that he had also spoken in Jingdong online shop to buy the old product. Lee would like to conclude that the media has not wronged Jingdong, Jingdong online store cannot deny that there indeed did not clean up the return of products sold to consumers.
2008 grid acquisition on sales of $ 20 billion, more than $ 40 billion in 2009, and this year is expected to be over $ 100 billion. But the survey shows that nearly 4% of consumers indicated for home appliances purchase service network. According to statistics, 2009 years ago 11 months, only 3 · 15 consumer electronic complaints network a consumer will receive online shopping mall on the East of complaints about 1500 cases. After-sales service has become a household electrical appliance network buys this emerging areas of development bottleneck.
In fact, Jingdong Mall on the Internet have become aware, and positive action to crack. In September, Jingdong online shopping mall and CCA common established the total amount of $ 5 million advance payment bonds "," consumers in Jingdong Mall shopping online, the dispute may apply for mediation in consumers and advance payment. In October, Jingdong Mall and on its online customer service center to upgrade, to launch a 7 × 24 x 7 telephone service.
"Early this year, I said, the 2010 target is 100 million Yuan. Currently, this figure is conservative. But I still used conservative, logistics, customer service, sales, and so do solid, it came naturally. E-commerce has a contest from front to back end, we put together the technology, warehousing, logistics, services. If your distribution and after sales pace, your snare users soon will be lost. Then, you'll want to bring them back I'm afraid to pay ten times the price. E-commerce in China was not sufficiently well-known, there are some negative voice, we also need to let more people know, let them experience. "Yan Zhao door in the East" exposure ", liuqiangdong in acceptance of the Entrepreneur magazine interview said it. Wish us moving from words!
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