Panasonic really difficult to fight the recall hotline, there is still recall the difficulty of the implementation of domestic appliances.

<p> parts due to problems with some refrigerators, Matsushita Electric (China) Co., Ltd. 4, more than 360,000 from the National Panasonic refrigerator recall. .But when a reporter to track 9 on the matter only to find, Matsushita Electric announced the recall hotline is basically two can not get through, many consumers do not reflect the speed of fast repair service. .For this "household product recall regulations (draft)" public after the first recall in the domestic, the industry believes that the domestic appliance is still very difficult to implement the recall. .</ P> <P> <P> <p> 9 日 2 pm, a reporter tried to call the hotline, after one hour before to be connected. .Press twice to repeat the content of the consultation, the operator could not hear it said that because of line problems, can not explain the problem. .Call, a reporter was able to call on the other side was to noisy. .It is understood that Matsushita has set up two recall hotline, and prepared to deal with 20 times the usual amount of customer service calls, but the phone volume should be far beyond expectations. .</ P> <p> also reflect some consumers by phone, from customer service staff at the reply was, "more information will be recorded by professional service personnel home maintenance." .But a few days later, many people are still anxiously waiting. .Panasonic introduces, has set up 1,100 of the maintenance team, take 30-60 minutes each time to repair. .That is, each about 332 maintenance personnel must repair units, even if the 10-day repair refrigerators, also need about 33 days to complete all of the recall repairs. .Reporters from several major appliance store in Nanjing learned the past few days make an appointment directly to the store very few consumers recall. .Nanjing Suning Appliance refrigerator, washing machine sales manager mining Bian Yang Yu introduced, as at 17:00 on the 9th, only seven of consumers made contact with Suning stores. .This, the appliance industry analysts pointed out that the current appliances more difficult because of the recall, the recall have not done enough to promote the service, appliance stores can not afford to inform consumers and is responsible for repairs. .</ P> <p> description of the legal profession, according to "Product Quality Law" stipulates that, under normal circumstances, there are quality defects in products, product performance and impact in normal use, the seller should bear the repair, replacement or return responsibility. .In addition, on July 1 this year, implementation of the "Tort Law" also stipulates that the products are put into circulation and found defective, producers, sellers should take timely warning, recall and other remedial measures. .Did not take timely remedial measures or remedial measures ineffective and causes damage, shall bear tort liability. ."This means that replacement parts can recall, it can be back, replacement, but only are able to effectively resolve quality related issues. ."The legal profession said. .(Michael Sun Lei) (This article Source: Xinhua) </ p>.