Household appliances, "extended maintenance" Save mystery CASE Tip: the need to choose carefully.

<p> YORK, May 18 (Reporter Gu Master) only need to pay little money, the purchase of household appliances you can enjoy the "three guarantees" a continuation of warranty period. .Currently, a new goods and services - "extended warranty" major appliance stores popular in Harbin, the "look beautiful" products that can bring benefits to consumers in the extent to which .? .With this question, a reporter for the relevant interviews, found that it is not business as promised "beautiful." .</ P> <P> <P> <p> 2008, the very fact that the city of Harbin, who lives in a shopping mall in the Central Avenue bought a Samsung G608 mobile phone, and spent 59 to buy the extended warranty service, the original one-year .Warranty period is extended warranty for a year. .A year later, into the extended warranty on the phone three times because of the quality of repairs are still not available. .The very fact that negotiations with the mall when you think of this situation, in accordance with the "mobile phone repair replacement of goods returned liability", consumers have the right to demand a replacement, such as sales by non-standard products with the same model, consumers do not want to exchange other .Model specifications and demands the return of the goods, the seller shall be responsible for return to consumers free of charge, according to the price of a return invoices cleared payment. .But the mall refused to give the consumer back, replacement, only agreed to continue to give consumers free repair. .Therefore, the two sides deadlocked. .</ P> <p> reporter learned from the industry, "money services" that home appliances, "extended maintenance", is a recently spread to China from abroad, a new type of service. .Foreign home appliance extended warranty has very detailed laws and regulations to regulate, and domestic short time because there is also faced with inadequate laws and regulations extended warranty service, responsibility of the main difficulties is not clear. .Warranty service as a paid service contract commitments, has both the characteristics of intangible service products, is also a risk management products. .Warranty service in the end is included in "insurance law" regulatory category, or "Consumer Law" adjustments to the scope has not yet been clear. .At present, launched the "extended warranty service" are mainly vendors, very few manufacturers to participate, to perform extended warranty contract, the store must have sufficient service capacity as a support, otherwise the work can only be from the first extended warranty .three or manufacturers to complete. .In addition, due to lack of appropriate quality and price assurance standards and regulatory system, multi-party evidence is required after a dispute, handling more difficult, consumer rights protection tend to be more difficult. .</ P> <p> Consumers Association of Heilongjiang Province, to remind consumers in the choice of "extended maintenance" should note the following: </ p> <p> one purchase extended warranty, consumers should .Choose quality, high credibility of the brand. .</ P> <p> Second, consumers should be based on product characteristics, to understand "three" extended warranty period and service content, to make a reasonable choice. .Although the extended warranty so that consumers can spend less time critical, but not all appliances have the extended warranty necessary. .</ P> <p> three cheap no need to buy a small home appliance extended warranty service, because of their performance, style update speed, no additional insurance. .And as flat-panel TV or those using high frequency and maintenance costs of home appliances, it is necessary to consider whether to buy extended warranty. .</ P> <p> Fourth, the extension of the current operators to provide security services to provide extended warranty card only, no details of the agreed services, the best sign a contract, detailed written extended warranty period, extended insurance coverage, fault liability defined .breach of contract and other matters. .Expensive for some major components, such as LCD and plasma screens display the total price of two-thirds of the price, pay special attention to these major components are covered by the warranty. .</ P> <p> five consumer countries to master the "three guarantees" provided the necessary knowledge. ."Three Guarantees" there is no "guarantee" the word "warranty" can be understood as "guaranteed fix," "protect the repair," and so on, but not necessarily free. .The "repair kits" mainly refers to the "three guarantees" period, in addition to the use or storage by consumers and other factors resulted in improper use of commodities can not be normal, but in the maintenance of consumers may not pay any costs, manufacturers should .provide free maintenance service. .</ P>.