Professionals for the home appliance industry "service difficulty" pulse Weapon.

<p> in home appliances sales service, which consumers are most concerned about the problem encountered and whether the failure timely Heart home repair? .Dongguan electrical service industry forum held recently at the Convention Hotel, the forum by the Dongguan City Association of electrical maintenance, Dongguan City Council and other co-sponsored survey released the same day showed that the day of home appliance repair faults experienced only 18% .Another 15% of the respondents said they are not ultimately solve many maintenance problems. .In this connection, electrical stores, household appliance brands and service business professionals pulse Weapon. .</ P> <P> <P> <p> survey site service is not satisfactory </ p> <p> Dongguan, according to the joint part of the local network of nearly 300 media do the survey, consumption in home appliances, .32% of consumers care about price, while service and store brand awareness is 29% and 28%. .</ P> <p> However, whether manufacturers or businesses, in the home repair service is not satisfactory in this regard. .Relevant results show that the Dongguan region after the failure of consumers in the household appliance, home repair day and only 18%, 70% of the respondents claimed that more than two days or two days, maintenance personnel are long overdue. .Maintenance problems will be solved once and 35%, the proportion of two or more 31% and 15% of consumers said that has not been properly addressed. .</ P> <p> in specific maintenance process, meet a lot of bothering the same as the arrival of people from the repair time dragged too long, can not be repaired as promised; maintenance personnel exaggerated failure, accessories shoddy, there is no .clear fee schedule, so arbitrary charges and so on. .</ P> <p> suggestion: should focus on pre-sale link </ p> <p> Dongguan appliance industry becoming more competitive, how to better improve the service? .</ P> <p> part of the home appliance retailers that do a good job the first link in the pre-service, that recommend products to consumers Purchasing Guide should be realistic, should not be too large appliances boast some of the features, so as not to allow consumer .who in the course of that "exaggerated." .Meanwhile, the Purchasing Guide is the consumer experience a failure after the first exposure to sources of information, it is necessary to patiently explain to the customer and make the process of treatment-related, just from this respect for the professional training of the Purchasing Guide will help .pre-planted in the elimination of the "bomb." .While the maintenance staff, in addition to upgrading their professional skills, should also be given some incentives. .</ P> <p> Dongguan City Association of electrical maintenance person in charge said that after-sales service brands want to do it themselves, they understand better than anyone the importance of after-sales service, but the brands do their own completely independent after-sales service .not big reality, we can only rely on maintenance point. .However, some of the variation in levels of service maintenance shop, so brand owners also hope to rectify the industry to promote the industry, service upgrades. .(Ma) </ p>.