Air Conditioning Aftermarket Jingxian times the cost of fluoride bid profits nearly 10 per thousand.

Aftermarket air conditioning is a hundred times <p> "F profiteering" </ p> <p> lack of standards lead to appliance service pricing chaos </ p> <p> cost of less than 10 yuan, but asking price nearly thousand dollars ... & hellip .; air conditioning service standards and management of the absence of the price, so this small appliance repair and fluoride acts as a cash cow for criminals. .</ P> <P> <P> <p> fact, fluoride is not only air-conditioning, appliances service volume of complaints has been high. .Industry generally believe that the service sector of the loopholes, if not tackled immediately, will seriously affect the service industry, the industrialization process. .</ P> <p> ■ "Li Gui," rampant consumer repeatedly cheated </ p> <p> As the temperature gradually increased, wedding dresses, fluoride and other related service demand starts to increase. .However, because of consumer fees, the amount of fluoride do not understand, many consumers often fall into a number of maintenance services designed to trap a liar. .</ P> <p> a Luo. Sister to reporters about his own experience of being cheated. .Luo. Sister, said she felt at home last weekend, air conditioning not cooling, on the Baidu search for LG 400 service calls, the call is connected, a waitress claiming to LG and Luo sale. Sister confirmed that LG's an hour later .School maintenance personnel on the sale. The door service. .In the last. The door after a simple inspection, maintenance staff told Luo. Sister, her 12-conditioning need to add fluoride atmospheric pressure, each pressure 80. .In the Luo. Sister questioned the price is too high, the pressure of the number of maintenance personnel will be reduced to eight, but the price of each air pressure change. .</ P> <p> Subsequently, the reporter to the store found that the current price of fixed speed air conditioning 1P 1000-1500 yuan, 900 yuan a fluoride is almost close to the cost of money, the price of new aircraft. .And service personnel can freely change the number of pressure, even more after-sales team on the part of the true identity of doubt. .</ P> <p> reporter called the LG Group, announced on the official website of 400 service calls, customer service, said before the Luo. Sister to call the regular customer service is not a LG, a Luo. Sister on. Door service. Is not to service the .Since the LG team. .The Service recommends that consumers need to call if LG's customer service, we must look for the official website of 400 telephone calls posted on other sites most of them fake. .</ P> <p> addition to LG, almost every major brand of air conditioning are also frequently encountered after-sales business, "Li Gui." .Press survey found that these "Li Gui," the fraudulent tactics can be divided into three, first is the release of counterfeit official website, official website of such false mark or other service hotline 400, Panasonic press the search to a fake air-conditioning .site, the pages of the 400 telephone service to write the official online publication and the Panasonic 400 Phone different; second deception tactic is to call 114 on up, posing as the customer service number of brands; third case is more "subtle ."Because most of the year 2000 there is no unified national air company of 400 calls, consumers purchase invoice is written on the general regional customer service phone call until after the company stop using the area, opportunistic criminals then set up the customer service phone companies region .. .Once the consumer and then dial the telephone, outlaws on the "sense of the word" carry on. Door repair services. .</ P> <p> fluoride for the price of these "Li Gui," not the same standards of service. .If the lowest price for each pressure of 45 yuan, the highest price it reached 80, on. The door cost from 20 yuan to 40 yuan per month. .Common feature of these guerrilla pressure is deliberately increased the number. .According to air-conditioning to professionals, 1P maximum air pressure air pressure also 6, the general air pressure up to plus 5, which are generally less than 10 guerrillas pressure, and even added to the 12, 13. .</ P> <p> ■ Standard confusion so that the "guerrillas" can take advantage </ p> <p> "Li Gui," We do a sky-high claims confused consumers, and journalists call the brand .published online service phone official learned of the brand manufacturer's regular service is also inconsistent standards and services, consumers can not be cross compared. .A customer service staff, told reporters the United States, the United States and fluoride are calculated according to P, 1P's fluoride needs 100; and another major brand of customer service staff told us that they are calculated according to the number of kilograms of fluoride, fluoride per kilogram .price is 28 yuan, 70 yuan at the same time hang on closing. The door fee, Guiji on. The door fee is 90 yuan. .Other various business fluoride standards are not the same. .</ P> <p> a long time, the lack of unified standard of air-conditioning services and guidance, leading to uneven level of air-conditioning business services, consumer air conditioning is not installed promptly, after service is not professional, level of quality is difficult evaluation, maintenance Returns .difficult issues such as complaints on the increase. .July 1, "the room air conditioner installation service specifications," "room air conditioners dismantling service quality inspection standard," "room air cleaning maintenance disassembly norms" began issuing the implementation, including "split room air conditioners .quality of service test equipment specifications "has been expressly provided in the air and fluoride must be clearly marked, but why each standard is inconsistent with it? .</ P> <p> China Household Electrical Appliances Service Repair Association, said Wang Yan, Deputy Secretary-General, clearly the price is certainly required, but because the government can not interfere with pricing, so the refrigerant currently on the market units, the price to achieve a unified none .. .The air purity fluorine is impossible to define, even if the maintenance personnel in the refrigerant substitute other chemicals added to add even one hundred percent of the replacement, consumers have no way to know. .</ P> <p> service standards but also to a large number of chaos maintenance "guerrillas" to opportunity. .A white small. Sister, told reporters late last month claimed to be a maintenance staff plus her 1P 13 air-conditioned atmosphere of fluorine, this month has been no cooling of the air-conditioning. .Consult the relevant air-conditioning technicians reporter was informed that this situation are those vendors to the consumer plus the refrigerant is not pure, but mixed with the refrigerant in the other impurities. .</ P> <p> maintenance personnel how to fluorine refrigerant adulterated, adulteration can bring much profit? .After a reporter extensive investigation, Fengtai District, Beijing finally found a refrigerant distributor, in the repair shop owner, a reporter pretending to wholesale refrigerant from her home, she told reporters the industry insider. .</ P> <p> as she revealed that the number of refrigerant up to the market some twenty of these refrigerants prices from 17 yuan per kilogram to 36 yuan per regular manufacturers generally do not doped with other impurities in the mid-range selection .refrigerant on the side, smaller enterprises are selected low price. ."If you want to make more profits, there are other methods of operation", the vendor admits refrigerant, a number of small workshops to increase profits, often to add refrigerant, or other chemicals 100% alternative refrigerants .. .</ P> <p> the refrigerant distributor calculations to reporters to 1P air conditioning, for example, alternative refrigerant generally around 8 yuan per kg, 1P need to add air-conditioning refrigerant around 800g, so long as the cost of .6 yuan, while the fraud charges plus a fluorine at 800 yuan, suddenly made a 100 times. .</ P> <p> a fluoride, criminals will be able to reap the profits of 100 times, but for consumers not only spent a lot of money wasted in vain, air conditioning, but also because of the life of refrigerant added significantly inferior .shortened. .</ P> <p> why consumers do not choose the regular factory service? .According to Luo. Miss introduction, she has already called LG service phone, but LG customer service said to be "queuing up", about three days before getting on. Door service, the weather, can not wait, so we had to choose these guerrillas .. .Another reporter learned that, in recent years because there is regular on the aftermarket manufacturers. The door is not timely, high charges, technology and other non-professional status, once the reputation of these brands lost sale, consumers also had a " .whom are the same "mentality. .</ P> <p> ■ imperfections caused by the industry standard rights nowhere </ p> <p> unscrupulous repair business fraud, consumers are deeply rights to redress. .Luo. Sister call the hotline of Beijing Administration for Industry 12315 rights, services, SAIC personnel answer is no express provision of fluoridation. .</ P> <p> this reporter called the Beijing Industry and Commerce Administration of the responsible person, the official said the problem is not air-conditioned and fluoride SAIC jurisdiction, if the production of consumer disputes should get the Chinese domestic .Electrical Services Maintenance Association. .</ P> <p> and Wang Yan that the registration of those manufacturers, if the violations appear to be happening, from the perspective of the industry norm, appliance repair Association has the power to regulate them. .But the association and no law enforcement power, for those who are not qualified agencies can not regulate. .For these problems arise, the Association will reflect and appeal to the government. .</ P> <p> of these lawless elements of fraud, consumers can report to the Public Security Bureau, Beijing King & Wood Law Firm newcomer Yan told reporters that during the air-conditioning and fluoride services, if the business added .12 pressure, consumer pressure that should be added to 6, in this dispute arising from an economic dispute, the Public Security Bureau is not on file, the consumer can go to court, but for the average consumer, because the time and labor costs involved are .high, generally do not resort to the law. .</ P> <p> these small businesses and for the maintenance team posing LG, LG air conditioners responsible person, enterprises do not have the authority to regulate the air conditioning service business. .</ P> <p> CHIGO Wong Tung Wah Public Relations Department told reporters that the response to this situation, Chi, has joined China Telecom registered 114 Desk illegal business information on illegal businesses to be clear, the association has also been introduced related measures, .However, this market is still a mess, such as phishing sites online is not just rely on the power companies can dig up the roots, and Yan newcomer said, these "Li Gui," has given the brand caused damage to the reputation of the enterprise, the .brand enterprises have the right to prosecute them. .</ P> <p> ■ services lagged behind hinder industrial development </ p> <p> fact, examples of air-conditioning fluoridation is an epitome of China's home appliance service, appliance service, there are still many loopholes. .</ P> <p> advice based on survey data Orville: "service" is the high degree of consumer concern, but the lowest satisfaction of marketing factors, but China has lagged far behind the development of home appliance service appliance manufacturing .industry. .Easy to buy home appliances, consumer sale is a lot of tough sale for home appliance industry impression. .</ P> <p> recent years, with the rapid development of home appliance service industry, service industry, the issue against the interests of consumers are becoming increasingly prominent. .Data show that in 2009 it received 12,315 complaints hotline 659 repair service type of complaints, consumer complaints, the main problem is the operator refuses to provide maintenance of the certificate; repair appeared shortly after the failure, the operators require consumers to re-pay maintenance; .on the repair of replacement of parts during the warranty commitments; TV, air conditioning and other large electrical repairs for too long. .Appliance Repairs some point, the use of consumers do not have relevant professional information, repair parts overcharged fees. .If consumers repair a laptop computer, the motherboard manufacturers to inform the customer service center is damaged, replace the motherboard need to spend 2,000 yuan. ., The consumer will be sent to another computer consulting maintenance department and was told that a graphics card on the motherboard is damaged, spent 200 yuan on fixed. .Call center to explain the main board for this part to the overall replacement of faulty motherboards, not replace, repair individual parts. .</ P> <p> services have a direct impact on consumers feel the brand-oriented, good service will enhance the brand awareness and reputation have a multiplier effect. .U.S., China Jin-Liang Wang, vice president of marketing headquarters that the air service has become the competitive focus. .Air conditioning service and sales industry, in fact equally important. .Air conditioning manufacturers want services can appear like Gome and Suning the same enterprise. .</ P> <p> In fact, the importance of home appliance service industry has been the community's awareness of its industrial-scale enterprises aware of all the major new profit growth point. .2009, service charges paid by enterprises, up 101.8 billion yuan (not including maintenance costs incurred on the outside), this market is huge, the market also attracted the attention of all parties. .</ P> <p> appliance maintenance services is an important part of brand image, home appliances to industrial services sector to improve service quality, improve professional services, home appliances are also conducive to the growing service sector management. .China Household Electrical Appliances Association, Liu Xiumin maintenance services, said service is to maintain the brand image of home appliances is an important aspect of the process of home appliance service industry has only just begun, after many listed companies will emerge. .Wong Tung Wah recommendations, association or other law enforcement agencies to enhance the capacity of appliance service enterprises, the access threshold for after-sales maintenance units should be as qualified as a level hospitals, such a "star appliances hospital" are completed, can be more .effectively avoid the chaos service industries. .</ P> <p> appliance service company is necessarily a profit, but this has been calling for lower consumer appliance repair, service costs, conflicts between? .Wong Tung Wah said this, these appliances hospitals for profit is positive, but the introduction of competition in the market regulation, the asking price will become more formal, there will be no profiteering phenomena. .</ P> <p> Beijing Chinese Commercial News reporter Sun Congying / Man Tin Arts / Comics Han Wei / tab </ p>.