Household electrical appliance enterprises struggle to play after-sales service warranty card, all trap repair kits.

<p> Southern Rural News News: competing extended warranty home appliance intended to engage in the service business who are ushered in, "This is just a flicker" of the question. .</ P> <P> <P> <p> state "three packs of Law" stipulates that domestic refrigerators, air conditioners, washing machines and other machine repair 1 year after sales package, the main parts for repair 3 years, in an increasingly competitive .the appliance industry, manufacturers continue to stretch this figure was turned into 10 years, 12 years. .</ P> <p>, however, promised before the number, most manufacturers will replace the warranty repair kits, one word, resulting in real consumers and manufacturers to repair, "is free" dispute continued. .The main components of commitment to the manufacturer for repair free of charge, but also accused of avoiding the - the most critical parts of the high failure rate was not included in the scope of free repair kits. .</ P> <p> free warranty is not free </ p> <p> "warranty is not free!" Mention of manufacturers to "warranty" commitment, Jiangmen, Mr. Chang to not fight a gas .Department, the "been fooled!" </ p> <p> two years ago, Mr. Zhang bought a certain brand of refrigerator, when the poster clearly brands the words "six years of free warranty" .. .He thought: the refrigerator is broken within six years, do not have to spend money on maintenance, like a good deal. .</ P> <p> However, he never imagined, "six-year free warranty" does not he want to be so beautiful. .More than a year later, the refrigerator fails, after-sales staff come see him after the answer is to repair, but need to pay 200 yuan in the materials. .</ P> <p> "not a six-year free warranty? How should it cost?" Mr. Zhang was stunned. .</ P> <p> "is maintenance-free, the cost of replacement parts to charge fees. ."After-sales staff argue response. .Finally, Mr. Zhang 哑巴吃黄连 - 有苦说不出. .</ P> <p> happened to Mr. Zhang is not the case. .In order to expand sales, many household electrical appliance enterprises in the service on the start of the article, have extended warranty. .Many consumers in the long warranty period, the temptation to buy the product, not knowing that the text has fallen into the trap of manufacturers. .</ P> <p> for repair and maintenance, although the word, but the meaning is different. .Apart from the repair kits that consumers can not properly care products due to improper use, repair free of charge by the repairer, the cost of materials and working hours do not need to pay fees; and warranty repairer to ensure that it is responsible for the maintenance, but the cost of materials and working hours to charge fees .. .</ P> <p> According to Southern Rural News reporter, the first since last year, Meiling commitment "to the countryside for 10 years free warranty fridge", the beginning of this year in May, Haier, the new flight, the stars so quickly follow, free .reached a maximum warranty period of 12 years. .</ P> <p> bad parts are not easy to repair kits </ p> <p> warranty transmission of the disease, free repair kits and how? </ P> <p> "free repair kits are also tricky! & Rdquo .; the industry, free of charge with free warranty for repair between, but the relationship is 五十步笑百步, "as long as the main components of which are included under the free repair kits range to clear out. ."</ P> <p> the refrigerator, for example, newspaper reporters, according to statistics the rural South, a number of brand claims 10, 13 or even the core of key components for repair free of charge for 12 years, including compressors, relays, thermal protection .control, temperature control, main control board, power board, display, inverter board, magnetic temperature switch and other components. .</ P> <p> "all is not easy for some bad parts. ."Refrigerator has many years experience in the maintenance Master Wang pointed out that manufacturers of components for free repair kits are basically parts of control systems, maintenance difficulties and costs are very low, while the refrigerator the most important and most easily damaged two parts - & mdash .; condenser and evaporator, not inside the free repair kits. .</ P> <p> by the China Association for appliance repair website - "appliance repair" technology forum, for household electrical appliance enterprises have recently extended warranty period of the act, the maintenance division are also discussed in full swing, ."manufacturers are not fools, key components of repair kits are not in the scope of it!" </ p> <p> "factory for repair for free some of the parts does not matter, just a gimmick, Bluff's. ."In the technical forum, a number of free maintenance for repair division posted there that tricky. .</ P> <p> manufacturers lose the trust of users to pay for </ p> <p> competing for the home appliance extended warranty business behavior, experts believe that growing homogeneity in the product market is more competitive in the background, .focus to service manufacturers will compete to be encouraged, however, extended warranty (including) the amendment of the practice of the flashy, consumer protection should not blindly believe in extended (including) the amendment of the commitment, and service enterprises in the introduction of commitment, can be met should be established .service supporting system. .</ P> <p> "factory extended warranty (including) the amendment of the only to ensure that in the short term sales. ."Hong Shibin appliance experts pointed out that because of this super-long commitment to not increase the current cost of war waged with the service, the companies play the extended warranty (including) the amendment of the signs to attract consumers to buy products. .The products in the future if there are problems, it is difficult to honor the original manufacturer of "free" commitment. .</ P> <p> It is understood that as early as in 2001, Electrolux introduced the "free air conditioning for repair 10 years of" commitment, and now Electrolux air-conditioning has been out of the Chinese market, the factory's commitment to change .empty. .There are many similar incidents, leading to damage to the interests of consumers. .</ P> <p> "It should arouse the vigilance of the consumer!" Hong Shibin said, consumers must understand is the warranty or repair kits, repair kits free content is, as we choose strength, high-profile .home appliances brand, although some small brands have also made the commitment long warranty period, but time goes by, when it may be impossible to find the brand on the market, not to talk about the free repair kits. .</ P> <p> Insiders said that manufacturers continue to lengthen the security (including) the amendment of which may be misleading to consumers, such as the safe use of the refrigerator is 12-16 years of age, but in actual use, in general, 7,8 .around product performance has been aging, is neither safe nor continue to use energy-saving, and then repair uneconomical, it is best for a new one. .(Source: Southern Rural News) </ p>.