Small appliances increased by 40.93% of complaints not keep up with expansion of after-sales.

<p> 2009 年 Deng bought a cooker, induction cooker units this year after a sudden sparkle in use. .Deng pay its maintenance and found a large cooker still sparkle, and even burn the coil plate. .Confirmed, after-sales department has indeed replaced the new parts Deng, but the poor quality of the new parts, the first time to failure. .</ P> <p> to industry sources, small household appliances industry, low barriers to entry, both large and small enterprises into the industry. .To be able to quickly open the market, some companies hesitate to use cut corners, shoddy to reduce production costs. .</ P> <P> <P> <p> statistics show that in 2009 the rapid growth of China's small household appliance industry, sales of 398 million units, sales totaled 117.5 billion yuan, an increase of 6.6%. .The small appliance market in 2010 could be worth over 350 billion yuan. .And another complaint from a network of 315 consumer electronics, data have shown that the growth rate of small household appliances market grew far less than the rate of consumer complaints. .The first half of this year, the site received a total of 1685 complaints of small appliances, compared with the same period in 2009, an increase of 40.93% the volume of complaints. .</ P> <p> 3.15 net consumer complaint statistics, product quality complaints accounted for 34.67% of total complaints, service complaints accounted for 50% of the total complaints. .</ P> <p> Liang Zhenpeng appliance industry veteran economy watchers, said many of the numerous small household appliances enterprises in this industry because profit margins are very high, can reach 50%. .However, lack of or delay the relevant standards, consumer rights no laws. .</ P> <p> In addition, small appliances sales service, after-sales service is not timely, indifferent service, the fees are unreasonable, the level of installation and maintenance is poor, fake and maintenance of multi-network, also criticized by consumers. .</ P> <p> 3.15 net related personnel complaints that "free installation" fees disguised under the guise of home appliance industry has become the prevailing unwritten rules. ."In addition, as long as 过了保修期, consumers have to bear the high parts costs, home maintenance costs and boot fees, the amount is often several hundred or even thousand dollars. ."</ P> <p> industry that many SMEs to win more market share, blind expansion, but limited, service often can not keep up the pace of expansion. .</ P> <p> "cause of this phenomenon is due to lack of industry standards. .Also, pressure cookers, materials stress of business, product comparisons thick; the contrary, some products are more thin. .But because there is no industry standard, the people do not know when to buy products more than anything. ."Liangzhen Peng said. .</ P> <p> 陆刃波 China Electronic Chamber of Commerce, Deputy Secretary-General said that the broad line of small household electrical appliances, many types, too late for the relevant departments were developed for each product line of standard, national standard. .</ P> <p> beautiful person in charge of small appliances, said in an interview, "At present, the United States is leading the development of induction cooker, electric pressure cooker national standards. .States introduced the subject of barriers to entry will increase the industry to accelerate the industry's standard operation. ."(Lin Qiling) </ p>.