Annual 3.15 consumer protection day when approaching, for this year's "consumer service" topic, the reporter dialed some well-known home appliance brand after-sales service hotline. Although most maintenance and after-sales service of the phone, service personnel in place than before. But still there is not a service, the fee difference larger irregularities.
Reporter simulation consumers, said one after warranty TV needs home maintenance, dialed domestic market TV sales ranking on the top ten of the national maintenance Tel. As the sales volume in China's largest TV brand of Sony, its national repair telephone answering personnel attitude but let journalists feel the "incredible", in the press about the need to repair the TV problem, after, show impatient attitude, when reporters ask further home maintenance prices later, female operator quick quote price, hang up the phone.
While other brands such as Samsung, LG, sharp, etc. Skyworth, CHANGHONG has the attitude was very friendly and try to meet customer needs. They are one or two working days of on-site maintenance services. When a reporter called only weekends free, the service personnel are also carefully told reporters that the normal working day exceeds six point later, there will be no onsite repair service, you can arrange an appointment during the weekend.
But then found another issue, various brand TV maintenance department, owing not under warranty, you will receive a so-called "door to door charges", the repairs required. Journalists understand is that "on-site fee" price. For example, LG's "on-site fee" just $ 10, CHANGHONG's "on-site fee" is $ 40. Other brands you put $ 20 price locked in.
To this end, the Reporters Committee to eliminate defenders "12315" hotline inquiries. Badge number to "135" staff told reporters, "door to door charges" are at the discretion of each brand unit. Because it is the professional maintenance departments, customers can request their produce repair business licence. After the repair, they open according to the relevant invoices, if you have any questions you can invoice to the right Department, maintaining their legitimate rights and interests. She also reminded consumers that private operators of the maintenance department "door to door charges" relatively cheap, but there is a problem of the frequency is also relatively high, and no credentials can consumers rights protection must clearly understand the brand, to protect themselves.
In addition to focusing on quality, good service attitude is also increasingly become the focus of consumer concern, most users want after-sales service quality in the middle of the "soft" would be appropriate.
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