Case packaging charges returned home appliances Consumers Association said the high threshold requirements unreasonable.

<p> "to return TV? .There is no box packing charges to pay 200 yuan. ."A lot of consumers, product quality problems encountered, but because of the refrigerator, color TV, air conditioning and other appliances damaged packaging has been opened or disposed of, they were businessmen refused to return, unless the payment of a" packaging fee. " .Some appliance manufacturers have also expressed concern that this issue appliance start packing prompted consumers to retain at least 15 days. .Recently, this reporter learned this the first time associations have been to the point: to receive the "packaging fees" unreasonable. .</ P> <P> <P> <p> consumers: "packaging fee" norm long time </ p> <p> Not long ago, Mr. Chen in a consumer electronics store, bought a DVD drive ., "three guarantees" quality problem during the period, the two sides through consultations, the operators agreed to consumers for return. .Formalities in the process of return, however, because the box has been sold as scrap Mr. Chen was shop for the 50 "packaging fee." .Businesses that do not affect the secondary packaging must sell, ask consumers to return the "packaging fee" is the "factory regulations" and the "norm." .He is unable to accept the operators of the consumer to receive "packaging fee" requirement, then their complaints to the Haidian District Consumers Association. .</ P> <p> It is understood that a few consumers have the experience, the business of packaging fees charged to three hundred dollars from tens of dollars range. ."No is a cardboard box and some foam board up, how can the value of 200? ."Consumers want to back the refrigerator Lu challenge to businesses, and sound business reasons for the staff seems very" full ": the packaging of each product is custom manufactured and branded," can not simply take .a box to replace "no packaging other consumers will not buy, the merchant must return the manufacturers have enumerated, return shipping is not? .</ P> <p> broke the news industry: fees can be avoided more return </ p> <p> reporter learned from the city disappear, some consumers as "packaging fee", forced to give up for return .requirements. .A Miss Wei angrily told reporters, "is not satisfied with the returns can be damaged because of the packaging has been opened, want to return it would receive 150 yuan more. .Merchant does not honor the commitment. ."A home appliance chain stores relevant person in charge, return fee is collected when the packaging line rules, but instead of shopping malls is only part of the cost that manufacturers charge only, as the number received, according to the size of the box, home appliances brands vary .differences. .</ P> <p> reporters call a home appliance manufacturer in the aftermarket phone, staff, told reporters that among the manufacturers and merchants generally have agreements such as the business did not return to the product packaging, manufacturers will make compensation for loss of business, so many .businesses will not give consumers the box did not return. ."Why do not the consumers face when buying tips, or clear? ."For the press this issue, manufacturers sales staff to avoid answering. .</ P> <p> merchants who requested anonymity told reporters that the staff, the manufacturers certainly hope that business will not return. .It is understood that, as repeatedly questioned by consumers, there are some standardized operation of the appliance manufacturers, requires that the sales staff take the initiative to prompt consumers: convenience for the return, at least 15 days to retain the box above. .</ P> <p> City Consumers Association: Consumers should not pay the price for the package </ p> <p> "product quality problems occur, the fault is not the consumer. ."City Consumers Association Lang Danke complaints director, told reporters must return is the responsibility of businesses. .When consumers buy home appliances, is the product itself agreed to the price of home appliances, there are no separate agreement the price of packaging or a separate settlement. .The packaging is the transportation cost of selling one product must, therefore, return business in the performance of duty, took the opportunity to receive "packaging fee" approach is nothing more than an excuse to shirk their responsibility it should be. .Such a "norm", adding to the burden on consumers, is also suspected of violating the fair credit principles. .</ P> <p> Municipal Lawyers Association legal expert told reporters, "Consumer Law" Twenty-four states: An operator shall not form contracts, notices, statements, notices and other stores to make consumers unfair and unreasonable .requirements. .Haidian Consumers Association official said, since "three" is the business of the legal agreement, and that businesses should be unconditional implementation of law. .As businesses in fulfilling their obligations arising from other costs to producers by the recovery operator, or by the producers themselves. .Therefore, except for some special cases - such as packaging, with some special protection, and products can not be separated from the normal use of substandard, no packaging fees when the return line regulation is unreasonable. .Consumers encounter such consumer disputes can be made to the business sector to make a complaint or consumer associations to safeguard their legitimate rights and interests. .</ P> <p> </ p>.